My domain provider does not support wildcards

Certain providers (e.g. Wix) don’t support wildcards which will prevent you from adding a second CNAME record, described in our white-label agency setup article.

No need to worry, we will divide the second CNAME record into multiple CNAME records which will ultimately replace the*.api value. Instead of adding *.api record, you should add the list of CNAME records as follows:

Step 1

  • Record type: CNAME
  • Name (subdomain) – v4.api.yoursite.com
  • Points to / Hostname / Alias / Destination / Record Value – Point your subdomain to: whitelabel.api.shoutem.com
  • TTL Value – Not all control panels have this. If you do, leave this value at its default. No need to change this.

Step 2

  • Record type: CNAME
  • Name (subdomain) – apps.api.yoursite.com
  • Points to / Hostname / Alias / Destination / Record Value – Point your subdomain to: whitelabel.api.shoutem.com
  • TTL Value – Not all control panels have this. If you do, leave this value at its default. No need to change this.

Step 3

  • Record type: CNAME
  • Name (subdomain) – extensions.api.yoursite.com
  • Points to / Hostname / Alias / Destination / Record Value – Point your subdomain to: whitelabel.api.shoutem.com
  • TTL Value – Not all control panels have this. If you do, leave this value at its default. No need to change this.

Step 4

  • Record type: CNAME
  • Name (subdomain) – billing.api.yoursite.com
  • Points to / Hostname / Alias / Destination / Record Value – Point your subdomain to: whitelabel.api.shoutem.com
  • TTL Value – Not all control panels have this. If you do, leave this value at its default. No need to change this.

Step 5

  • Record type: CNAME
  • Name (subdomain) – loyalty.api.yoursite.com
  • Points to / Hostname / Alias / Destination / Record Value – Point your subdomain to: whitelabel.api.shoutem.com
  • TTL Value – Not all control panels have this. If you do, leave this value at its default. No need to change this.

Step 6

  • Record type: CNAME
  • Name (subdomain) – auth.api.yoursite.com
  • Points to / Hostname / Alias / Destination / Record Value – Point your subdomain to: whitelabel.api.shoutem.com
  • TTL Value – Not all control panels have this. If you do, leave this value at its default. No need to change this.

Step 7

  • Record type: CNAME
  • Name (subdomain) – pay.api.yoursite.com
  • Points to / Hostname / Alias / Destination / Record Value – Point your subdomain to: whitelabel.api.shoutem.com
  • TTL Value – Not all control panels have this. If you do, leave this value at its default. No need to change this.

Step 8

  • Record type: CNAME
  • Name (subdomain) – proxy.api.yoursite.com
  • Points to / Hostname / Alias / Destination / Record Value – Point your subdomain to: whitelabel.api.shoutem.com
  • TTL Value – Not all control panels have this. If you do, leave this value at its default. No need to change this.

Step 9

  • Record type: CNAME
  • Name (subdomain) – deals.api.yoursite.com
  • Points to / Hostname / Alias / Destination / Record Value – Point your subdomain to: whitelabel.api.shoutem.com
  • TTL Value – Not all control panels have this. If you do, leave this value at its default. No need to change this.

Once you add these CNAME records, you should switch back to the original article and continue with the third step.

If you hit any bumps in the road, feel free to contact us through this form.