As you can presume, we (folks at Shoutem) get a lot of questions on a daily basis about our mobile app builder. And that’s great, we feel like we’re maintaining a great relationship with clients who have inquiries or want to improve their mobile apps.
However, sometimes, it happens to us that we answer the same question several times a day, and in order to reduce the idle time, we decided to gather a few of the most common ones to make it easier for you and us! Let’s go to the Most Frequently Asked Questions about Shoutem.
1. Can you help me in finding the right feature for my app requirements? I’m not sure which one would work best with my idea.
Absolutely! Our Support team will be happy to assist you and share insights on Tips&Tricks about available features in the builder. First, you can try to find your feature in Support Center but if your question is now answered in there, do not hesitate to contact them and share as many details as possible so they could understand your idea and assist.
2. I love the builder interface and was able to build an app, but there’s one feature I’m missing. Can you make it for me?
Depending on your feature requirements, sometimes we can share with you possible workarounds. If not, the Shoutem platform is open-sourced, new features can be added easily through custom development. You can hire our development team or a developer from your end. For more insights, do not miss to contact our Support team for advice. Let’s go to the third most frequently asked questions.
3. Can I cancel my subscription anytime? What will happen to my app?
Yes, you can cancel your Shoutem subscription anytime. When the paid period expires, your app will automatically become inactive and unresponsive, you will not be able to use it but it will remain stored on your Shoutem account in case you decide to activate it again sometime in the future.
Have in mind subscriptions are on auto-renewal on a monthly or yearly basis, make sure to request cancelation via email on time before the scheduled renewal date!
4. I would like to make certain adjustments to the existing feature in the builder, how can I do that?
If you would like to change and/or remove certain buttons, add additional text fields, rearrange items on a certain screen, everything is possible but not in the existing extension in the builder area.
The developer is required who will reuse the existing Shoutem extension and make a new one per your reference. For more details, visit our Developer’s portal.
5. I clicked on the Publish button in the builder, how come I can’t find my app in Google Play and the Apple App Store?
Your app is received in our publishing queue list from where we will review it and manually prepare it for submission. When the process is complete, you will receive a confirmation along with the details when you should expect to see your app in the Stores.
Make sure all required pieces of information are in place so the process goes smoothly as possible, if anything is still missing – do not worry, someone from our publishing team will contact you.